Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays.) Orders placed after Friday at 12:00 PM PST will be shipped the following business week. Our standard shipping carrier is UPS. We kindly ask that you anticipate 1-2 days of processing your order and 4-10 business days for standard shipping once processed.
Any lost package is the responsibility of UPS and any complaints or claims should be directed to UPS. California Naturals is not responsible for any missed or rescheduled deliveries from Fedex. If a package is marked as "Delivered", but you do not receive your product, you must contact UPS and file a claim with them.
We do not ship to APO Boxes, PO Boxes, or military addresses.
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm the shipment of your order. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Should you have any questions about your order status, please email us.
If your order is missing a product, contains a damaged item, or you have other concerns, please email us. To expedite your request, please have your order confirmation number in the subject title and attach any photos you may have of the issue.
We will always do our best to accommodate your concern as efficiently as possible